Please telephone the surgery for the results of your tests. Should the doctor wish to see you to discuss any aspect of the result, we will contact you to organise an appropriate appointment time for you to see the doctor.
If you feel you have a serious emergency,don’t delay, call 000. For less urgent medical concernsthat still require attention, please call the practice and we will advise you what to do.
Our after-hours locum GP service is WADMS. This service can also be used during office hours if you have an urgent problem and cannot get to the surgery. Please ask their fees at the time of contact. As a general rule, if you are unsure of the urgency of your medical problem, please ring the practice and we can assist you with:
- A same-day medical appointment if required /available,
- Organising a home visit from our locum service or
- Organising ambulance transfer to hospital.
1) Ring ‘000’ - St. John’s Ambulance
1) Ring WADMS after-hours locum service on 9321 9133 or
3) Ring Health Direct on 1800 022 222
We are a mixed billing practice and payment, when required is expected on the day of consultation. We are participating in Medicare’s system ‘Easyclaim’. This service enables you to have the Medicare rebate transferred directly into your cheque or savings account via Eftpos card, following the consultation.Link to our fees
Referral to specialists
An important element of general practice is the provision of continuity of care. To ensure that you receive the best continuing care, we need to see you before referring you to a specialist in order to provide an up-to-date letter of referral. After your specialist appointment, we are always available to discuss the outcome and answer any questions that you may have. Please note that Medicare does not allow backdating of referrals for payment of Medicare benefits. If you have previously attended a particular specialist and only require a referral for a continuing condition, please advise the receptionist.
Please make an appointment with your doctor if you require a repeat prescriptions. In the exceptional circumstances where your doctor may provide you with repeat scripts without appointment, a $5 - $10 charge may be payable.
Our practice has a computerised recall system for reminding patients when they are due for a variety of tests/immunisations. If you do not wish to be enrolled in this system, please advise your doctor.
If you wish to speak to the doctor, please let the receptionist know and she will arrange for the doctor to call you back at a convenient time. We generally do not like to interrupt consultations with phone calls unless the matter is urgent.
We are able to contact the Interpreter Service for different languages or deaf patients to assist in your consultation, should you require this. There is no charge for this service.
Suggestions and complaints
We are always striving to improve the standard of professional service to our patients. You can help us do this by telling us of any suggestions you may have that could enhance the quality of service provided. We also participate in a patient survey every 3 years to obtain your feedback on our practice. Should you have a complaint we would like to know of it immediately so appropriate steps can be taken to remedy the situation and ensure that there is no repetition.